Catalogue - page 5

Affiche du document Le choix de la souveraineté monétaire du Sénégal

Le choix de la souveraineté monétaire du Sénégal

Serigne Momar Seck

4h15min45

  • Economie
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341 pages. Temps de lecture estimé 4h16min.
Cet ouvrage évoque l’histoire de la Zone franc et du franc CFA et le débat autour de la monnaie commune qui a entraîné la réforme de 2019. Il met ici en évidence les éléments essentiels qui favorisent la confiance à la monnaie et les phénomènes qui peuvent survenir en cas de perte de confiance dans celle-ci. Il offre également l’opportunité de traiter la question de la souveraineté en examinant le contexte et la rationalité des arguments avancés par les partisans de la souveraineté monétaire.L’ouvrage propose trois scénarios pour le Sénégal face au rejet du franc CFA. Le premier scénario est la poursuite de l’intégration régionale avec des arrangements institutionnels dans l’UEMOA. Le deuxième scénario privilégie l’intégration monétaire au niveau de la CEDEAO dont le Sénégal fait partie des leaders du projet. Le troisième scénario est celui de la sortie du Sénégal de la Zone franc et de l’avènement d’une monnaie nationale sénégalaise.
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Affiche du document Organiser et réussir vos événements

Organiser et réussir vos événements

Damien Masset

48min00

  • Efficacité professionnelle
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64 pages. Temps de lecture estimé 48min.
Assemblée générale, lancement de produit, compétition sportive, spectacle, inauguration, conférence, séminaire…La réussite d’un événement repose sur une organisation rigoureuse, une bonne anticipation et une coordination sans faille.Sortir du cadre habituel de travail pour entrer dans la dynamique événementielle mobilise des compétences transversales : créativité, gestion du stress, réactivité, sens du détail, esprit d’équipe…Ce guide propose une méthode structurée pour accompagner toutes les phases du projet événementiel, depuis sa préparation jusqu’à son pilotage opérationnel, en passant par la planification, la communication, la coordination des prestataires et la maîtrise des imprévus.Il vous aidera aussi à tirer les enseignements de cette expérience grâce à une évaluation structurée, indispensable pour progresser et professionnaliser votre démarche.À l’appui d’une méthodologie d’analyse et d’organisation agrémentée de documents immédiatement opérationnels, cet ouvrage constitue une boîte à outils complète et modulable, adaptable à tout type d’événement, du plus simple au plus ambitieux. PRÉPARER LE PROJET ÉVÉNEMENTIELCheck-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiches téléchargeablesFiche 1 - Note de cadrageFiche 2 - Budget d’organisation généraleFiche 3 - Compte rendu de réunionÉtape 1 - Identifier les besoinsQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiche téléchargeableFiche 4 - Grille d’identification des besoinsÉtape 2 - Travailler le conceptQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Étape 3 - Définir les cahiers des charges, le planning et le budgetQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiches téléchargeablesFiche 5 - Table récapitulative des prestatairesFiche 6 - Grille de budget typeFiche 7 - Planning des actions à menerPILOTER LE PROJET ÉVÉNEMENTIELÉtape 4 - Sélectionner les prestatairesQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiches téléchargeablesFiche 8 - Tableau comparatif des prestations (exemple)Fiche 9 - Fiche de visite et de testÉtape 5 - Ajuster le budgetQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Étape 6 - Valider le dispositifQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivante.Quels sont les points importants ?Fiches téléchargeablesFiche 10 - Check-list organisateurFiche 11 - Notice de sécurité (exemple à adapter et développer selon le contexte)Étape 7 - Anticiper les imprévusQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiches téléchargeablesFiche 12 - Fiche du pireFiche 13 - Se préparer et anticiper la crisePour aller plus loin : les signaux faiblesÉtape 8 - Organiser le terrainQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiches téléchargeablesFiche 14 - Cahier d’organisationÉtape 9 - Réaliser l’événementQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?FAIRE LE BILAN DU PROJETÉtape 10 - Mesurer les résultatsQuels sont les acteurs concernés ?Que faut-il faire ?Check-list avant de passer à l’étape suivanteQuels sont les points importants ?Fiche téléchargeableFiche 15 - Grille d’évaluationPour aller plus loin : l’événementiel face à la question de son empreinte environnementale 
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Affiche du document Le Petit livre - 50 phrases pour négocier votre prochaine augmentation

Le Petit livre - 50 phrases pour négocier votre prochaine augmentation

Insaff El Hassini

51min00

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68 pages. Temps de lecture estimé 51min.
Le livre qu'il vous faut pour obtenir votre prochaine augmentation 85 x 120 mm Que ce soit au moment de l' embauche, lors des négociation annuelles, ou encore en tant que freelance au moment du devis, les négociations de salaire ne sont jamais une discussion simple ! Ce petit livre propose 50 phrases clés en main pour prendre l'initiative et faire avancer sa demande dans les meilleures conditions : choisir le bon moment, exprimer clairement ses attentes, mettre en valeur ses atouts, faire pression sur son interlocuteur (tout en préservant la relation), activer les bons leviers, etc. A cela s'ajoutent les phrases à éviter absolument !
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Affiche du document Devenir coach pour les Nuls, poche

Devenir coach pour les Nuls, poche

Jacques Malarewicz

2h42min00

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216 pages. Temps de lecture estimé 2h42min.
Le guide complet pour se lancer en tant que coach !250 pages Le coaching est une carrière en plein essor qui attire des professionnels de tous horizons. Mais comment devenir coach et réussir dans ce métier exigeant ? Avec Devenir coach pour les Nuls, vous disposerez d'un véritable manuel pratique pour débuter et exceller dans cette profession passionnante et en constante évolution. Ce guide s'adresse à tous ceux qui envisagent de devenir coach, qu'ils soient en reconversion professionnelle ou déjà dans le domaine du développement personnel/professionnel. Le choix du statut juridique et administratif : micro-entrepreneur, société, portage salarial... Nous vous guidons pour trouver le cadre légal qui correspond à votre situation. Les réseaux professionnels et certifications : comment intégrer des associations de coachs, choisir une formation reconnue, et obtenir une certification pour légitimer votre pratique. Les différents types de coaching : coaching de vie, coaching professionnel, reconversion, apprenez à identifier votre spécialisation et à définir votre niche. Les outils essentiels : PNL, analyse transactionnelle, approche systémique... Familiarisez-vous avec les méthodes qui structurent la pratique du coaching. Le déroulement d'une séance : étapes clés, gestion du temps, et techniques pour instaurer une relation de confiance avec votre coaché. Le contrat de coaching : Tout savoir sur les aspects juridiques, la déontologie, et comment fixer une rémunération juste et attractive. Des conseils pour la relation coach-coaché : posture, écoute active, éthique professionnelle – les bonnes pratiques pour bâtir une relation constructive et durable.
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Affiche du document The Ultimate Guide for Bank Directors

The Ultimate Guide for Bank Directors

Catherine A. Ghiglieri

1h24min00

  • Bourse et finance
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112 pages. Temps de lecture estimé 1h24min.
The recent bank failures demonstrate a need to get back to the basics of banking.  The Ultimate Guide for Bank Directors – Back to Basics helps bank directors and management focus on what matters:  keeping all aspects of the bank in balance by minimizing concentrations, keeping the risks at bay, and maintaining good liquidity, capital, earnings and credit quality.  And all the while keeping a steady hand on the controls of the bank.  This book is a concise, fast-paced and indispensable guide providing bank directors and management with practical advice, as well as best practices, to help them face the challenges in the banking industry today and fulfill their fiduciary responsibilities.  A must read for any new board member, long-time board members or bank executives who want to get back to the basics of sound banking.
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Affiche du document A Simpler Way

A Simpler Way

Myron E. Rogers

2h05min15

  • Gestion et management
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167 pages. Temps de lecture estimé 2h05min.
Margaret J. Wheatley and coauthor Myron Kellner-Rogers explore the question: "How could we organize human endeavor if we developed different understandings of how life organizes itself?" They draw on the work of scientists, philosophers, poets, novelists, spiritual teachers, colleagues, audiences, and their own experience in search of new ways of understanding life and how organizing activities occur. A Simpler Way presents a profoundly different world view that can change how we live our lives and how we can create organizations that thrive. A Simpler Way explores fundamental new beliefs about organizations and life. Like Leadership and the New Science, this new book is rooted in science but breaks new ground by developing insights from literature, spiritual teachings, and direct experience. The authors challenge many assumptions about life, organizations, and change, while providing inspiration and guidance for readers on their own journey to a simpler way to organize their endeavors. The authors describe a new paradigm of life as self-organizing and coevolving, drawing on sources that support modern science but predate its findings by thousands of years. They examine five major themes-play, organization, self, emergence, and coherence-each grounded in both the science and philosophy of a world that knows how to organize itself. Each theme is explored in depth, and then applied to how we think about human organizations. The book begins and ends with photo essays, providing visual imagery that recalls readers to their own experience with a world that is creative, playful, and self-organizing. Written in a relaxed, poetic, and inviting style, the book welcomes the reader into this exploration of a new way of being in the world, one which can give us increased organizing capacity and effectiveness with less of the stress that plagues us now."We want life to be less arduous and more delightful. We want to be able to think differently about how to organize human activities." So begins A Simpler Way, an exploration of a radically different world view that will reshape how we think about organizing all human endeavor.Margaret J. Wheatley and coauthor Myron Kellner-Rogers explore the question: "How could we organize human endeavor if we developed different understandings of how life organizes itself?" They draw on the work of scientists, philosophers, poets, novelists, spiritual teachers, colleagues, audiences, and their own experience in search of new ways of understanding life and how organizing activities occur. A Simpler Way presents a profoundly different world view that can change how we live our lives and how we can create organizations that thrive.A Simpler Way explores fundamental new beliefs about organizations and life. Like Leadership and the New Science, this new book is rooted in science but breaks new ground by developing insights from literature, spiritual teachings, and direct experience. The authors challenge many assumptions about life, organizations, and change, while providing inspiration and guidance for readers on their own journey to a simpler way to organize their endeavors.The authors describe a new paradigm of life as self-organizing and coevolving, drawing on sources that support modern science but predate its findings by thousands of years. They examine five major themes-play, organization, self, emergence, and coherence-each grounded in both the science and philosophy of a world that knows how to organize itself. Each theme is explored in depth, and then applied to how we think about human organizations.The book begins and ends with photo essays, providing visual imagery that recalls readers to their own experience with a world that is creative, playful, and self-organizing. Written in a relaxed, poetic, and inviting style, the book welcomes the reader into this exploration of a new way of being in the world, one which can give us increased organizing capacity and effectiveness with less of the stress that plagues us now.Photo Essay An InvitationA Simpler WayPoetics by A. R. AmmonsPlay Organizing as PlayOrganization Organization as OrganizingSelf Selves OrganizingEmergenceEmerging OrganizationMotions of Coherence Photo Essay Notes BibliographyIndex Photo CreditsThe Authors
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Affiche du document Plunder and Blunder

Plunder and Blunder

Baker Dean

2h17min15

  • Economie
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183 pages. Temps de lecture estimé 2h17min.
For the second time this decade, the U.S. economy is sinking into a recession due to the collapse of a financial bubble. The most recent calamity will lead to a downturn deeper and longer than the stock market crash of 2001. Dean Baker’s Plunder and Blunder chronicles the growth and collapse of the stock and housing bubbles and explains how policy blunders and greed led to the catastrophic—but completely predictable—market meltdowns. An expert guide to recent economic history, Baker offers policy prescriptions to help prevent similar financial disasters.For the second time this decade, the U.S. economy id sinking into a recession due to the collapse of a financial bubble. The most recent calamity will lead to a downturn deeper and longer than the stock market crash of 2001.Dean Baker's Plunder and Blunder chronicles the growth and collapse of the stock and housing bubbles and explains how policy blunders and greed led to the catastrophic --but completely predictable --market meltdowns. An expert guide to recent economic history, Baker offers policy prescriptions to help prevent similar financial disasters.ForewordIntroduction1 How We Got Here 2 The Clinton Era and the Origins of the Stock Bubble 3 The Collapse of the Stock Bubble 4 The Beginnings of the Housing Bubble 5 The Final Collapse6 Beyond the Bubble Economy7 Learning from the BubblesNotes Glossary Acknowledgments Index About the Author
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Affiche du document Be BIG

Be BIG

Judith Katz

1h12min45

  • Gestion et management
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97 pages. Temps de lecture estimé 1h13min.
From diversity experts Judith Katz and Frederick Miller comes an illustrated guide to being your full-sized self in a very large workplace-world, Be BIG.Too many people have decided that the safest way to get through life is to be small. They try not to attract attention to themselves, just tending their own safe little garden. They've decided it's too dangerous to think big, to speak out, to take risks. They might get shot down. Or look foolish. People will think they're just not good enough.But, particularly today, organizations need people to step up and be BIG. We need new ideas, new products, new processes. People have to bring more of themselves to the workplace, to contribute more, and to have a bigger impact on the success of the organization.This inspiring illustrated book challenges all of us to show up more fully as individuals and in our interactions with others and to find ways to be BIG together. In straightforward, incisive language, Judith Katz and Frederick Miller help us understand all of the many, sometimes subtle ways we make ourselves small. They show how we make others small as well and how these same attitudes can keep us from working together effectively. And they encourage us to nourish new attitudes that will make us, our coworkers, and our organizations bigger.Be BIG invites us to bring more of ourselves to each situation—whether working independently, with another individual, or with a group—so that we can do our best work together.Introduction: The Need to Be BIG Part 1: MEChapter 1 Being my small self Chapter 2 Being my BIG self Part 2: YOUChapter 3 Seeing YOU as small Chapter 4 Seeing YOU as BIG Part 3: WEChapter 5 Making ME and YOU small Chapter 6 Me and You BIG Together Conclusion: Daring to do Our Best Work TOGETHERAcknowledgments About the Authors
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Affiche du document Research in Organizations

Research in Organizations

Elwood F. Holton

6h00min45

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481 pages. Temps de lecture estimé 6h1min.
Richard A. Swanson and Elwood F. Holton, leading scholars in the field, bring together contributions from more than twenty distinguished researchers from multiple disciplines to provide a comprehensive introductory textbook on organizational research.Designed for use by professors and students in graduate-level programs in business, management, organizational leadership, and human resource development, Research in Organizations teaches how to apply a range of methodolgies to the study of organizations. This comprehensive guide covers the theoretical foundations of various research methods, shows how to apply those methods in organizational settings, and examines the ethical conduct of research. It provides a holistic perspective, embracing quantitative, qualitative, and mixed-methodology approaches and illuminating them through numerous illustrative examples. ForewordAdvancing Research in Organizations through Learning Communities —ANDREW H. VAN DE VEN, University of MinnesotaPreface List of Figures List of TablesPART ONEResearch in Organizations1: The Challenge of Research in Organizations—RICHARD A. SWANSON, University of Minnesota2: The Process of Framing Research in Organizations —RICHARD A. SWANSON, University of MinnesotaPART TWOQuantitative Research Methods3: The Basics of Quantitative Research—ELWOOD F. HOLTON III AND MICHAEL F. BURNETT, Louisiana State University4: Sampling Strategies and Power Analysis —DAVID L. PASSMORE AND ROSE M. BAKER, The Pennsylvania State University5: Effects Sizes versus Statistical Significance —BRUCE THOMPSON, Texas A&M University and Baylor College of Medicine (Houston)6: Experimental and Quasi-experimental Designs —DARLENE RUSS-EFT, Oregon State University, and AMY L. HOOVER, Central Washington University7: Survey Research in Organizations—KENNETH R. BARTLETT, University of Minnesota8: Multivariate Research Methods —REID A. BATES, Louisiana State University9: Structural Equation Modeling: An Introduction to Basic Techniques and Advanced Issues—JENI L. BARNETTE and LARRY J. WILLIAMS, Virginia Commonwealth Universit10: Scale Development Principles and Practices—TIMOTHY R. HINKIN, Cornell University 11: Factor Analysis Methods—BAIYIN YANG, University of Minnesota 12: Meta-Analysis Methods—BAIYIN YANG, University of MinnesotaPART THREEQualitative Research Methods13: Content, Lived Experience, and Qualitative Research —YVONNA S. LINCOLN, Texas A&M University14: Analyzing Qualitative Data—WENDY E. A. RUONA, University of Georgia15: Grounded Theory Research Methods—CAROL D. HANSEN, Georgia State University16: Ethnographic Research Methods—PAMELA CRESPIN, CHRISTINE MILLER, and ALLEN W. BATTEAU, Wayne State University17: Historical Research Methods—MICHAEL ROWLINSON, Queen Mary, University of LondonPART FOURMixed Methods Research18: Mixed Methods Research: Developments, Debates, and Dilemmas—JOHN W. CRESWELL, University of Nebraska–Lincoln, and J. DAVID CRESWELL, University of California–Los Angeles19: Case Study Research Methods —ANDREA D. ELLINGER, University of Illinois; KAREN E. WATKINS, University of Georgia; and VICTORIA J. MARSICK, Columbia University20: Theory Development Research Methods—RICHARD J. TORRACO, University of Nebraska21: Action Research Methods—LYLE YORKS, Columbia UniversityPART FIVEResearch Resources22: Using Journals and Databases in Research —THOMAS J. CHERMACK and DAVID L. PASSMORE, The Pennsylvania State University23: Managing an Effective and Ethical Research Project —MILES T. BRYANT, University of NebraskaName Index Subject Index About the Authors
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Affiche du document Marketing That Matters

Marketing That Matters

Eric Friedenwald-Fishman

2h42min45

  • Marketing et communication
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217 pages. Temps de lecture estimé 2h43min.
Award-winning marketers Chip Conley and Eric Friedenwald-Fishman prove that “marketing” is not a dirty word—it is key to advancing both the value and values of any business. They offer a thorough and practical guide to selling what you do, without selling-out who you are.Whether you're an entrepreneur building a new enterprise, the leader of an established socially responsible business, or a marketing professional at a Fortune 500 company who wants to make a difference, this "in-the-trenches" guide provides action steps for creating marketing programs that benefit your company and the world.Using real-life examples from Patagonia, General Mills, Clif Bar, and many other companies, Marketing That Matters shows how to define your company's mission, goals, and potential audience in ways that are flexible, creative, and true to your organization's core values. They offer ten practices to engage customers using innovative marketing techniques--from discovering how customers make decisions to building committed communities of customers, employees, and strategic partners who will spread the word about your company--and potentially change the world. Marketing that Matters is the definitive handbook to help you incorporate social responsibility as a core element in your company's marketing strategy.Letter from the Editor of the Social Venture Network SeriesAcknowledgmentsIntroduction: Why Marketing Matters1 Don't Fear Marketing Practice 1: Use Marketing as a Core Business Strategy2 Know Yourself Practice 2: Build Upon Your Mission3 What Is Your Definition of Success? Practice 3: Define Your Goals4 Know Your AudiencePractice 4: Be Aggressively Customer Centered5 Question Conventional WisdomPractice 5: Don't Limit Your Market6 What's Driving the Customer Decision? Practice 6: Communicate Value and Values7 Emotion Trumps Data Practice 7: Connect with the Heart First, Mind Second8 Build a Community Practice 8: Empower People as Messengers9 Walk the Talk Practice 9: Be Authentic and Transparent10 Use the Power of Your Voice to Change the WorldPractice 10: Leverage Marketing for Social ImpactEpilogue NotesIndex About Social Venture Network About the Authors
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Affiche du document Impact Networks

Impact Networks

David Ehrlichman

1h48min45

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  • Livre epub
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145 pages. Temps de lecture estimé 1h49min.
This practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world.This practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world.The social and environmental challenges we face today are not only complex, they are also systemic and structural and have no obvious solutions. They require diverse combinations of people, organizations, and sectors to coordinate actions and work together even when the way forward is unclear. Even so, collaborative efforts often fail because they attempt to navigate complexity with traditional strategic plans, created by hierarchies that ignore the way people naturally connect.By embracing a living-systems approach to organizing, impact networks bring people together to build relationships across boundaries; leverage the existing work, skills, and motivations of the group; and make progress amid unpredictable and ever-changing conditions. As a powerful and flexible organizing system that can span regions, organizations, and silos of all kinds, impact networks underlie some of the most impressive and large-scale efforts to create change across the globe. David Ehrlichman draws on his experience as a network builder; interviews with dozens of network leaders; and insights from the fields of network science, community building, and systems thinking to provide a clear process for creating and developing impact networks. Given the increasing complexity of our society and the issues we face, our ability to form, grow, and work through networks has never been more essential.PrefaceIntroduction Part One — Working Through NetworksChapter One: The Web of Change Networks for Impact Relationships: The Heart of Networks Chapter Two: The Network MindsetThe Hierarchical MindsetNetworks and Hierarchies, Together Making the Mindset Shift Chapter Three: Making Networks Work Primary Forms of Impact Networks Core Activities of Impact Networks Chapter Four: Network Leadership Network Leadership Roles Principles of Network Leadership Part Two — Cultivating Impact Networks Chapter Five: Clarify Purpose and Principles Catalyzing a New Network Finding Common Purpose Defining Shared Principles Chapter Six: Convene the People Inviting Co-creation Designing Meaningful Gatherings Facilitating Emergent Outcomes Chapter Seven: Cultivate Trust Weaving Connections Deepening Trust Holding Courageous Conversations Chapter Eight: Coordinate Actions Accelerating Flows Practicing Reciprocity Responding to Crisis Chapter Nine: Collaborate for Systems Change Making Sense of the System Creating Transformation Planting SequoiasChapter Ten: The Enabling InfrastructureOrganizing into Teams Bounding Participation Making Collective DecisionsEmbedding Evaluation Resourcing Networks ConclusionNotesGlossaryBibliographyAcknowledgementsIndexAbout the AuthorAbout Converge
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Affiche du document Research in Organizations c.21

Research in Organizations c.21

Richard A. Swanson

14min15

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19 pages. Temps de lecture estimé 14min.
This material has been excerpted from Research in Organizations: Foundations and Methods of Inquiry edited by Richard A. Swanson and Elwood F. Holton
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Affiche du document Skills for Career Success

Skills for Career Success

Elaine Biech

4h25min30

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  • Livre epub
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354 pages. Temps de lecture estimé 4h25min.
This career development tool kit is for people who want to take charge of their own professional futures.This career development tool kit is for people who want to take charge of their own professional futures.If you want to have a career that is meaningful and inspires you, you must prepare for it the same way you would a marathon—developing an overall training plan to carry you through to race day and beyond. This is especially important in today's unpredictable work world, where organizations are in a state of constant flux, and many have either eliminated their employee development programs or adopted a generic, one-size-fits-all approach.Skills for Career Success maps the strategies and skills you will need to take responsibility for your own future. It provides an overview of career development basics, including how to write an Individual Development Plan (IDP) that is practical and useful to you. The core of the book is an easy-to-navigate catalog of fifty-one critical skills, such as communicating clearly, adapting to situations, advocating for yourself, managing time, and selling your ideas. For each skill, there are actions you can take immediately, ongoing practices, and long-term goals. Beyond the skills, there is advice for keeping your career on track, mapping a path beyond your current job, overcoming personal roadblocks, finding your passion at work, and initiating talent conversations with your manager. There are also guidelines for managers who want to bring out the best in their people.
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Affiche du document Dare to Serve

Dare to Serve

Cheryl A Bachelder

1h18min45

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105 pages. Temps de lecture estimé 1h19min.
The expanded and revised edition of Dare to Serve answers the question How do you transform an ailing company into an industry darling? Adopt servant leadership!The expanded and revised edition of Dare to Serve answers the question How do you transform an ailing company into an industry darling? Adopt servant leadership!In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance. The second edition of this bestselling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader.
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Affiche du document El corazón del liderazgo

El corazón del liderazgo

Miller Mark

55min30

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74 pages. Temps de lecture estimé 55min.
What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that’s just the tip of the iceberg. What’s below the waterline? What’s deep inside the best leaders that makes them different?What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In this enlightening and entertaining business fable, young and ambitious leader Blake Brown goes on a journey to discover the five unique traits exhibited by exceptional leaders and how to cultivate them. This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow. ¿Qué es lo que hace que un líder sea verdaderamente excepcional? Sin duda, los líderes necesitan don de gentes, habilidades de ejecución, un conocimiento profundo de las tendencias de la industria, y la capacidad de articular una visión; y más aún: deben ser competentes. Pero eso es sólo la punta del iceberg. ¿Qué hay debajo de la línea de flotación? ¿Qué se esconde dentro de los mejores líderes, que los hace diferentes? Mark Miller sostiene que es el carácter. En esta fábula empresarial, clarificadora y amena, el joven y ambicioso líder Blake Brown emprende un viaje para descubrir los cinco rasgos únicos que distinguen a los líderes excepcionales, y cómo cultivarlos. Este libro nos muestra que el liderazgo no tiene por qué ser la meta de unos pocos, sino que está al alcance de millones de personas de todo el mundo. El corazón del liderazgo es un mapa para todo aquel que desee marcar una diferencia en la vida de los demás y convertirse en un líder que la gente quiera seguir.
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Affiche du document Predictive Evaluation

Predictive Evaluation

David Basarab

2h06min45

  • Efficacité professionnelle
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169 pages. Temps de lecture estimé 2h7min.
A long-time leader, practitioner, and pioneer in evaluating training programs offers a powerful and proven new approach to challenging training topics: how to predict in advance whether training programs will produce the desired results and be cost-effective, track progress as the training programs are underway, and gather more useful information for evaluating what worked and didn’t work.At last, an answer to the question that has bedeviled trainers for decades. Predictive evaluation enables you to effectively and accurately forecast training's value to your company, measure against these predictions, establish indicators to track your progress, make midcourse corrections, and report the results in a language that business executives respond to and understand. Dave Basarab explains how to begin by identifying the specific goals and beliefs you want to instill in participants. The next step is to determine exactly what these will look like when put into action. Finally you develop quantifiable measures of how employees' adopting the target beliefs and goals will impact the business. A key strength of this process is that it is profoundly collaborative—supervisors and employees work together to establish standards for success each step of the way. A how-to guide filled with worksheets, examples, and other tools, Predictive Evaluation ensures that, rather than being regarded as an expense and an act of faith, training will be seen as an investment with a concrete payoff. ForewordPrefaceIntroduction: An Innovative Method of Training Evaluation1. The Predictive Evaluation Approach2. Predicting Training's Value3. Intention Evaluation4. Adoption Evaluation5. Impact Evaluation6. How to Get Started--Implementing Predictive EvaluationGlossaryNotesBibliography and Recommended ReadingsAcknowledgmentsIndexAbout the Author
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Affiche du document Structured On-the-Job Training

Structured On-the-Job Training

Ronald Jacobs

3h54min45

  • Efficacité professionnelle
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313 pages. Temps de lecture estimé 3h55min.
New edition of a classic text on structured on-the-job training (S-OJT)-completely revised throughout with four additional chapters Offers a comprehensive approach to designing, implementing, and evaluating S-OJT programs Based on 20 years of research and development in a range of organizations This revised and expanded edition of a classic text provides a comprehensive guide to understanding, developing, and using structured on-the-job training in a variety of training situations and organizational contexts. Jacobs defines S-OJT and provides a rationale based on the need to develop high levels of employee competence, or expertise, in the workplace. He then describes a six-step process used to design and implement S-OJT programs. The emphasis here is how S-OJT can be used for managerial training, technical training, and awareness training. The chapters in the final section describe how S-OJT has been used to achieve organizational and societal goals. Included in this section are discussions regarding S-OJT as an organizational change strategy, quality management, cross-cultural aspects, and workforce development.Based on 20 years of research and development in a range of organizationsThis revised and expanded edition of a classic text provides a comprehensive guide to understanding, developing, and using structured on-the-job training in a variety of training situations and organizational contexts. Jacobs defines S-OJT and provides a rationale based on the need to develop high levels of employee competence, or expertise, in the workplace. He then describes a six-step process used to design and implement S-OJT programs. The emphasis here is how S-OJT can be used for managerial training, technical training, and awareness training. The chapters in the final section describe how S-OJT has been used to achieve organizational and societal goals. Included in this section are discussions regarding S-OJT as an organizational change strategy, quality management, cross-cultural aspects, and workforce development.Preface PART ONE: MEETING THE DEMAND FOR EMPLOYEE EXPERTISEThe Challenge of Developing Employee ExpertiseA System View of Structured On-the-Job Training Training and Learning in the Work Setting PART TWO: STRUCTURED ON-THE-JOB TRAINING PROCESSDeciding Whether to Use Structured On-the- Job TrainingAnalyzing the Work to Be LearnedSelecting, Training, and Managing Employees to Deliver Structured On-the-Job TrainingPreparing the Structured On-the-Job Training ModulesGetting Ready to Deliver Structured On-the- Job TrainingPART 3: USING STRUCTURED ON-THE-JOB TRAININGDelivering Managerial, Technical, and Awareness Training Evaluating and Troubleshooting Structured On-the-Job Training ProgramsOrganizational Change and Structured On- the-Job TrainingGlobal Perspective of Structured On-the-Job Training Workforce Development and Structured On- the-Job Training Change Management Process and Issues in Using Structured On-the-Job TrainingConclusion: Developing a Culture of Expertise APPENDICESExcerpts from the Training within Industry Report Describing the Lens Grinder StudyS-OJT Trainer Evaluation FormTrainee Evaluation Form Sample S-OJT Module with Embedded Training Events References Index About the Author
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Affiche du document Transferring Learning to Behavior

Transferring Learning to Behavior

James Kirkpatrick

2h27min45

  • Efficacité professionnelle
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197 pages. Temps de lecture estimé 2h28min.
In this indispensable companion to the classic book Evaluating Training Programs—The Four Levels, Don and Jim Kirkpatrick offer detailed guidance for putting any or all of the Four Levels into practice. In addition, they show how to decide what to evaluate, how to get managers to support the evaluation process, and how to use the Four Levels to construct a compelling chain of evidence demonstrating the contribution of training to the bottom line. PrefacePart I: The Four Levels' Biggest Challenge1. The Four Levels in the 21st Century 2. The Challenge: Transferring Learning to BehaviorPart II: Foundations for Success 3. Strategy and Leadership 4. Culture and Systems 5. Success at Levels 1 and 2 Part III: Solutions to the Challenge6. Support 7. Accountability 8. The Glue to Hold It All TogetherSupportive ManagementPart IV: Best Practices Case Studies 9. Manufacturing Organizations 10. Service Organizations 11. Taking ActionIndex About the Authors
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Affiche du document Magnetic Service

Magnetic Service

Bilijack Bell

2h21min45

  • Marketing et communication
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189 pages. Temps de lecture estimé 2h22min.
Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.
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Affiche du document Dance Lessons

Dance Lessons

Chip R. Bell

2h59min15

  • Gestion et management
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239 pages. Temps de lecture estimé 2h59min.
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters Group's training and consulting company Provides invaluable insights into the changing world of powerful partnering Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul. While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features: new perspectives to help you decide if partnership is right for you exciting tools for selecting the right form of partnership important techniques to help you get emotionally prepared to partner smart ways to accurately pick good partners engaging activities to help you practice your partnership skills effective methods for dealing with difficult partners and partnerships vital cues that let you know when the partnership is ready to end, and helpful tips on how to end it insights on how to manage external factors that effect partnership success practical resources to help you continue to learn about effective partnering Dance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters Group's training and consulting companyProvides invaluable insights into the changing world of powerful partneringOffers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprisePartnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul.While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features:new perspectives to help you decide if partnership is right for youexciting tools for selecting the right form of partnershipimportant techniques to help you get emotionally prepared to partnersmart ways to accurately pick good partnersengaging activities to help you practice your partnership skillseffective methods for dealing with difficult partners and partnershipsvital cues that let you know when the partnership is ready to end, and helpful tips on how to end itinsights on how to manage external factors that effect partnership successpractical resources to help you continue to learn about effective partneringDance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.Foreword by Tom Peters Preface ThanksIntroduction: Shall We Dance?STEP ONEFOCUSING: Preparing for PartnershipLesson 1. Choosing the Right Partnership for the Right ReasonsLesson 2. Understanding What Makes a Great PartnershipSTEP TWOAUDITIONING: Picking Great PartnersLesson 3. What Makes a Great Partner?Lesson 4. Conducting a Partnership Test: The Virtual AuditionLesson 5. A Partnership Test: The Eleven-Point ChecklistSTEP THREEREHEARSING: Getting the Partnership in ShapeLesson 6. The Conditions of ConditioningLesson 7. Blocking Out Your Performance TogetherLesson 8. Three Partnering DrillsSTEP FOURDANCING: Keeping the Magic in MotionLesson 9. Using Your Heart to Keep Great Partnerships GreatLesson 10. Using Your Head to Keep Great Partnerships GreatSTEP FIVEHURTING: Managing the Pain in PartnershipLesson 11. What to Do When You Trip Up Lesson 12. Coping with Pain That's Not Your FaultSTEP SIXBOWING OUT: Calling It Curtains Lesson 13. Ending a Partnership That FloppedLesson 14. Ending a Partnership That WorkedThe Final Lesson: Promenade Home Notes Sources Authors Index
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