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Affiche du document Telling Training's Story

Telling Training's Story

Robert Brinkerhoff

3h24min45

  • Efficacité professionnelle
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273 pages. Temps de lecture estimé 3h25min.
You know it in your gut—training and development is valuable and worthwhile. But as a trainer, you need to prove this fact over and over to clients focused on bottom-line results. While most training evaluation methods are too elaborate, too complex, too costly, too difficult to explain, or worse, produce data that nobody believes, Telling Training's Story offers a simple, compelling way of evaluating training's impact: The Success Case Method (SCM).Based on careful analysis of participants' first-person accounts of their experiences in a training initiative, SCM doesn't just measure the impact of training, but pinpoints the very factors that make or break training success. Filled with examples, illustrations, tools, and checklists, Telling Training's Story not only shares the power of the Success Case Method to evaluate training, it also offers practical step-by-step guidelines for increasing the ROI of future learning and performance initiatives.Preface Acknowledgments Part 1Chapter One Getting to the Heart of Training ImpactCan We “Prove” Training Impact?Chapter Two How the Success Case Method Works: Two Basic StepsTraining Evaluation RealitiesThe Success Case Method: Step by StepChapter Three Success Case Method Strategy—Building Organizational Learning CapacityThe Determinants of Training ImpactLearning Alone Is Insufficient Risks of the Common Training Evaluation StrategyAn Evaluation Strategy for Building OrganizationalLearning Competence A Fundamental Shift in FocusRedefining the Evaluation Process Implementing the Strategy to Drive Change Chapter Four Focusing and Planning a Success Case Method Study1. Clarifying the Purpose of the SCM Study 2. Meet with and Discuss the Study with Key Stakeholders 3. Define the Program That Is to Be Studied4. Define the Population of Participants to Be Studied, and Identify Any Needed Sampling Parameters 5. How Soon After the Training to Conduct the Survey 6. Establishing a Schedule for the Study 7. Specify and Confirm the Resources Available for the Study 8. Finalize the Success Case StrategyChapter Five Constructing a Simple Training Impact ModelElements of the Impact ModelConstructing an Impact Model Chapter Six Fishing for Success Conducting the SCM SurveyDefining the Survey Step Conducting the SCM SurveyChapter Seven Sorting the “Catch”—Analyzing Survey Results Scoring and Sorting the Survey Response Choosing Interviewee Candidates Analyzing Data to Estimate Nature and Scope of Impact Chapter Eight Digging Out and Telling the Stories— the SCM InterviewsResolving Causal Questions The SCM Interview Structure Preparing for the InterviewsChapter Nine Drawing Compelling ConclusionsThe Eight Major SCM Conclusions Conclusion Type One: What, If Any, Impact Was Achieved? Conclusion Type Two: How Widespread Is Success? Summary of Final Conclusions Conclusion Type Three: Did the Training Work Better in Some Parts of the Organization, or with Some Types of Participants, Better than Others? Conclusion Type Four: Were Some Parts of the Training More Successfully Applied than Others? Conclusion Type 5: What Systemic Factors Were Associated with Success and a Lack of Success? Conclusion Type Six: What Is the Value of Outcomes Achieved? Conclusion Type Seven: What Is the Unrealized Value of the Training? Conclusion Type Eight: How Do the Benefits of the Training Compare with the Costs? Part 2Chapter Ten Sales Training at GrundfosThe Setting Purposes of the SCM Study Organizing the Study Challenges and Constraints The SCM Chronology The Impact Model Survey Actions After the SCM StudyChapter Eleven Service Technician Training at the Compaq Computer CorporationOther Important Factors Preparing for the Evaluation Evaluation Results The Rest of the Story Chapter Twelve Coaching and Training at Coffee Bean and Tea Leaf The Business Scenario The Training Intervention The Evaluation Purpose SCM Study Procedures Survey Results Interview Results Recommendations Challenges and Lessons LearnedChapter Thirteen Executive Development at Allstate InsuranceEvaluation Purposes The Evaluation Process Challenges and Constraints Results Conclusions Recommendations Lessons LearnedReferences Success Case Method Assistance and Resources Index About the Author About Berrett-Koehler Publishers
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Affiche du document The Influence Edge

The Influence Edge

Vengel Alan

1h24min00

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112 pages. Temps de lecture estimé 1h24min.
OLD-SCHOOL top-down organizational behavior won't cut it anymore. Direct chain-of-command hierarchies are obsolete, fast giving way to networked, team-oriented organizations. To be successful, the ability to influence others-especially others over whom you have no direct control-is a must. You have to build alliances and persuade people, not boss them around.The ability to influence people isn't something you're born with, it's a skill anyone can acquire. In his new book, The Influence Edge, experienced organizational consultant Alan Vengel teaches the influence skills needed to enlist the cooperation of others, inside and outside the organization, to achieve your professional goals.Drawing on case studies and illustrative anecdotes from his consulting practice, Vengel introduces a powerful system of influence initiatives and strategic thinking that anyone can apply to almost any work situation. The Influence Edge details specific influence tactics that can lead to workplace success. It provides a nuts and bolts guide for planning for a real influence situation, and shows exactly how to map out a strategy. And The Influence Edge goes deeper into the influence realm to show how to build better long-term rapport, even with really difficult people.An interactive self-study guide, The Influence Edge offers immediate hands-on applications. Its heavily tested, practical insights are embodied in a variety of exercises that help readers evaluate their progress, reflect deeply on what they've read, and build a personal strategy for increasing their influence edge.Vengel equips readers to influence without authority, sell ideas, and build relationships. The Influence Edge is designed to be used again and again. It provides a complete toolkit for turning the often disorderly and seemingly impossible task of getting someone else to help you achieve your goal into an entirely viable process of analysis, preparation, and action.Foreword by Angel Rampy, Manager, Nortel NetworksIntroduction Chapter One: Why You Need Influence Skills Worksheet1: Determining Where You Want More Influence Five Good Reasons for Attaining Influence SkillsWorksheet 2: Determining What You Know About InfluenceBuilding Your Strategy Worksheet 3: Focusing Your Influence NeedsWorksheet 4: Identifying a Specific Influence Situation Chapter Two: Mastering the Two Fundamental Factors of Any Influence SituationThe Two Fundamental Factors of Any Influence SituationJim's Story Worksheet 5: Jim's Dilemma A Closer Look at the Two Fundamental Factors Worksheet 6: Applying the Two Fundamental Factors Influencing a GroupWorksheet 7: Influencing a Group Worksheet 8: Determining Your Action StepsChapter Three: Learning the Key Behaviors That Drive Influence SuccessWhat Is Push Energy?Worksheet 9: Being Smart About Push Energy What Is Pull Energy?Worksheet 10: Being Smart About Pull EnergyWhat Is Push/Pull Energy?Worksheet 11: Being Smart About Push/Pull EnergyFive Key Behaviors of Push, Pull, and Push/Pull EnergyBuilding Your StrategyWorksheet 12: Self-Assessment Putting the Five Key Behaviors to Work for You Building Your StrategyWorksheet 13: Practicing in the Field Chapter Four: Attuning to Personal Communication Styles Worksheet 14: Revisiting Your Situation Worksheet 15: The Authoritarian and You Worksheet 16: The Analyzer and YouWorksheet 17: The Visionary and You Worksheet 18: The Supporter and You Building Your StrategyWorksheet 19: The Four Communication Styles Chapter Five: Putting Together a Complete Influence StrategyWorking the Strategy Steps: The Leslie Problem Strategy Step One: Identifying Situational Factors Strategy Step Two: Identifying Behaviors Strategy Step Three: Determining the Behavior Sequence Strategy Step Four: Distancing StrategyChapter Six: Practice Scenarios for Increasing Your Influence Skills When to Use the Key Behaviors: A Closer LookGuide for Mastering the Key Behaviors More Practice Scenarios for Mastering the Key Behaviors Worksheet 20: Practice Makes It Perfect (Scenario One)Worksheet 21: Practice Makes It Perfect (Scenario Two) Worksheet 22: Practice Makes It Perfect (Scenario Three)Worksheet 23: Practice Makes It Perfect (Scenario Four) Chapter Seven: Honing Your Influence Edge by Building Rapport \Visual PeopleAuditory PeopleKinesthetic PeopleBuilding Your StrategyWorksheet 24: Representational Systems and Your Influence SubjectWrap-UpAbout the Author
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Affiche du document Your Leadership Moment

Your Leadership Moment

Eric R. Martin

1h34min30

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  • Livre epub
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126 pages. Temps de lecture estimé 1h34min.
Take Adaptive Leadership to the Next Level and Seize Your Leadership Moment“Each of us has the potential for a leadership moment. Reading this book will help you find yours.” ―Dr. Marty Linsky, faculty at Harvard Kennedy School & author of The Practice of Adaptive Leadership#1 New Release in Business & Money Skills and Office ManagementAdaptive Leadership was introduced to the world in 1994 by Ronald Heifetz and Marty Linsky of the Harvard Kennedy School. Author Eric Martin brings an expansion and distillation of Adaptive Leadership to new life for novices and advanced leadership practitioners alike, building on his work with Heifetz and Linsky.Next level of Adaptive Leadership. Your Leadership Moment draws on the extensive personal research, travel, conversations, and reflections of author Eric Martin, a prominent leadership expert. His quest to ‘democratize leadership’ has taken him around the world―from the White House to the foothills of the Himalayas. Through stories of success and failure, Martin teaches what’s possible when people discover the capacity and courage to lead regardless of identity, history, or access to power and financial capital.Be an authentic leader who changes the world. Your Leadership Moment is an account of the democratizing leadership of three ordinary people leading extraordinary change. It’s an exciting expansion of Adaptive Leadership that can help anyone learn to lead. Your Leadership Moment provides tools and techniques to discover and leverage your leadership moments for a better world.Your Leadership Moment empowers you to:Understand a Leadership Moment and key concepts of Adaptive LeadershipStop solving the wrong problems and start solving the right problemsThink politically and mobilize others to make real, positive changeStop getting in your own wayIf you liked The Practice of Adaptive Leadership, Leadership on the Line, or An Everyone Culture, you’ll love Your Leadership Moment.Introduction: Standing in the HeatPART ONE  |  WHERE TO BEGIN?Chapter 1: Leadership MomentsChapter 2: If Anyone Can Do It, Why Isn’t Everyone?Chapter 3: Democratizing LeadershipPART TWO  |  WHAT’S YOUR LEADERSHIP CHOICE?Chapter 4: Breaking RanksChapter 5: AuthorityChapter 6: LeadershipChapter 7: Recognize Your Leadership MomentPART THREE  |  WHAT’S THE “WORK” OF LEADERSHIPChapter 8: The People with the Problem are the SolutionChapter 9: Recast the WorkChapter 10: What’s Your Leadership Work?PART FOUR  |  WHOSE LEADERSHIP WORK IS IT?Chapter 11: Leading on the Verge of SchismChapter 12: Mobilize OthersChapter 13: What’s Holding You Back from Leading?PART FIVE  |  WHAT WILL YOU LET GO OF?Chapter 14: A Separate Self…for an Interconnected WholeChapter 15: Authority…for FreedomChapter 16: Knowing…for BecomingChapter 17: Ready YourselfPART SIX  |  A HIDDEN WHOLENESSChapter 18: AcceptanceChapter 19: A Path OpensThe Purpose of Your Leadership MomentAcknowledgementsNotes
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Affiche du document Management Mess to Leadership Success

Management Mess to Leadership Success

Scott Jeffrey Miller

2h22min30

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190 pages. Temps de lecture estimé 2h22min.
Take The 7 Habits of Highly Effective People to an Entirely New Level with Wall Street Journal Bestselling Author and 23 Year FranklinCovey Vetern, Scott Jeffrey Miller"With laugh-out-loud humor and unconventional wisdom, Management Mess to Leadership Success will provide you with the tools to become the leader you would choose to follow." —Karen Dillon Author of The Harvard Business Review Guide to Office PoliticsWinner of Bookpal's 2019 Outstanding Works of Literature (O.W.L) award in Leadership! Forbes Holiday Wish List. Your Leadership Skills Are About to Change. Millions have read the all-time global best seller The 7 Habits of Highly Effective People by Stephen R. Covey. Both leaders and individuals have been inspired and transformed by its universal principles of effectiveness, including Scott Jeffrey Miller.Scott Miller knows what it’s like to fail. He was demoted from his first leadership position after only three weeks—and that’s just one of several messy management experiences on his two-decade journey to leadership success. Everyone fails. But something sets Scott apart: transparency and willingness to openly share his story in a way that is forthright, relatable, and applicable.You can become a better leader. In Miller’s Management Mess to Leadership Success you’ll find 30 leadership challenges that can, when applied, change the way you manage yourself, lead others, and produce results. The wisdom in Scott’s book was learned through hard knocks and was honed by Stephen R. Covey and the FranklinCovey team through years of research and corporate training experience.Learn to:Lead difficult conversations, celebrate successInspire trust, actively listen, challenge paradigmsPut the right people in the right rolesCreate a clear and actionable team visionGet the right results―in the right wayFans of The 7 Habits of Highly Effective People who have read and liked Radical Candor, Dare to Lead, or Mastering Leadership will love Scott Miller’s Management Mess to Leadership Success.
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Affiche du document No-code -2e édition

No-code -2e édition

Alexis Kovalenko

2h01min30

  • Informatique
  • Livre epub
  • Livre lcp
162 pages. Temps de lecture estimé 2h01min.
Les technologies no-code ont récemment atteint un niveau de maturité qui en font une vraie alternative au développement Web traditionnel. Comme dans tout mouvement émergent, il est difficile de faire la part des choses entre l'offre qui est en train de naître et les messages que peuvent véhiculer les acteurs du secteur. Développer des sites ou applis en exploitant le no-code est également déontologique. Le but est de se réapproprier les moyens de production numérique (relocalisation, "déGAFAïsation", etc.). Afin de permettre au lecteur d'évoluer et de suivre la tendance, l'objectif de l'ouvrage est également de partager les conseils pratiques des auteurs et les meilleurs outils pour avoir une approche contenant un fort versant de "productivité". Tout ceci en illustrant l'ouvrage de cas concrets et de mises en oeuvre pratique. Cette nouvelle édition est enrichie et mise à jour de nouveaux exemples concrets de Nocode. Avant-proposPARTIE 1 - LE NO-CODE, QU’EST-CE QUE C’EST ?1 Émergence du no-code2 Panorama de projets réalisés sans coder3 Qu’est-ce qu’un outil no-code ?4 Histoire et origines techniques du no-code PARTIE 2 - EXISTE-T-IL UN MOUVEMENT NO-CODE ?5 Mouvement et communautés6 Une variété d’approches et d’attitudes PARTIE 3 COMMENT BIEN PRATIQUER LE NO-CODE ?7 Lancer des projets numériques sans coder8 Organiser, collaborer et automatiser en mode no-code ops9 Implémenter Conclusion
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Affiche du document Conversations About Job Performance

Conversations About Job Performance

Michael E. Gordon

2h00min45

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  • Livre epub
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161 pages. Temps de lecture estimé 2h1min.
Conversations About Job Performance details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part—the appraisal interview.For many years, researchers and practitioners have devoted substantial time and effort to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. If this sounds familiar to you, you’ll need this book, which details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part—the appraisal interview.The CCA described by authors Gordon and Miller is important because, despite the continuing evolution of performance appraisal, a conversation about the employee’s performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: the definition of performance and its various facets, how performance information is given and perceived, and the interactional context that affects the meaning of feedback.Thoughtful insight and communication literature that is the basis for each of these ideas is included, as well as illustrations on how the conceptual foundation may be translated into practice.
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Affiche du document The Richest Man in Babylon

The Richest Man in Babylon

George S. Clason

11min15

  • Economie
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15 pages. Temps de lecture estimé 11min.
Beloved by millions, this timeless classic holds the key to all you desire and everything you wish to accomplish. This is the book that reveals the secret to personal wealth. Countless readers have been helped by the famous “Babylonian parables,” hailed as the greatest of all inspirational works on the subject of thrift, financial planning, and personal wealth. In language as simple as that found in the Bible, these fascinating and informative stories set you on a sure path to prosperity and its accompanying joys. Acclaimed as a modern-day classic, this celebrated bestseller offers an understanding of — and a solution to — your personal financial problems that will guide you through a lifetime. This is the book that holds the secrets to keeping your money — and making more. The Richest Man in Babylon: Read it and recommend it to loved ones—and get on the road to riches. George S. Clason was born in Louisiana, Missouri, on November 7, 1874. He attended the University of Nebraska and served in the United States Army during the Spanish- American War. Beginning a long career in publishing, he founded the Clason Map Company of Denver, Colorado, and published the first road atlas of the United States and Canada. In 1926, he issued the first of a famous series of pamphlets on thrift and financial success, using parables set in ancient Babylon to make each of his points. These were distributed in large quantities by banks and insurance companies and became familiar to millions, the most famous being "The Richest Man in Babylon," the parable from which the present volume takes its title.
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