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Affiche du document Conversations About Job Performance

Conversations About Job Performance

Michael E. Gordon

2h00min45

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161 pages. Temps de lecture estimé 2h1min.
Conversations About Job Performance details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part—the appraisal interview.For many years, researchers and practitioners have devoted substantial time and effort to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. If this sounds familiar to you, you’ll need this book, which details the Communication-Centered Approach (CCA) to performance appraisal that is focused on its most challenging part—the appraisal interview.The CCA described by authors Gordon and Miller is important because, despite the continuing evolution of performance appraisal, a conversation about the employee’s performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: the definition of performance and its various facets, how performance information is given and perceived, and the interactional context that affects the meaning of feedback.Thoughtful insight and communication literature that is the basis for each of these ideas is included, as well as illustrations on how the conceptual foundation may be translated into practice.
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Affiche du document The Five Golden Rules of Negotiation

The Five Golden Rules of Negotiation

Philippe Korda

1h51min45

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149 pages. Temps de lecture estimé 1h52min.
Are there really useful tips or strategies to smart business negotiations? As a manager, you’ve probably wondered this many times. Author Philippe Korda not only knows these strategies do exist but he has also now written one of the most useful books you’ll ever need for sharp negotiating skills.The Five Golden Rules of Negotiation reveals the art of negotiation and helps you get the skills needed in becoming a master negotiator in today’s business environment. The first part of the book outlines the fundamentals of negotiating, while the second part is devoted to getting the reader to understand their opponent’s interests and tactics during the negotiation process. Finally, you get the opportunity to learn how to strategize successfully.The book itself is based on a fictional buyer-salesperson relationship. Korda cleverly begins this book with two protagonists meeting over lunch on the day the buyer is due to retire. They begin to discuss their business relationship over the years and Korda includes different episodes or meetings during that time to bring out the above golden tules and other negotiation concepts. He provides simple tools to help apply the golden rules and each chapter concludes with a summary of the key points and questions to be considered.
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Affiche du document Par-delà le brouillard… Il n’y a pas de crise

Par-delà le brouillard… Il n’y a pas de crise

Thibault Lieurade

1h28min30

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118 pages. Temps de lecture estimé 1h28min.
La multiplication des crises politiques, sociales, environnementales ou encore géopolitiques bouscule violemment notre monde. Pourtant, sans nier la gravité des problèmes, il faut constater que les grandes questions humaines ne changent pas ; les défis essentiels de notre existence sont les mêmes depuis toujours. Certes, les réponses évoluent, s’adaptent à l’époque et aux circonstances. Mais les vraies questions reviennent sans cesse. Pouvoir, violence, justice, quête de sens ou encore besoin de reconnaissance façonnent irréductiblement notre humanité. L’IA et les technologies, la guerre ou l’autoritarisme politique ne bouleversent pas ces enjeux : ils les déplacent, les reconfigurent, et nous obligent à inventer des réponses nouvelles. C’est le constat de départ de cet essai sous forme d’entretiens entre Laurent Bibard, philosophe, et Thibault Lieurade, journaliste. Les auteurs proposent de se pencher sur ces constantes en convoquant les grands auteurs et penseurs de toutes les époques. Leurs réflexions, qui portent sur 13 sujets, de l’Europe à la sexualité, en passant par la transcendance et l’éducation, visent à déceler les nouvelles questions à se poser pour les soulever au mieux par-delà le court-termisme ambiant. Sans perdre de vue qu’il n’y a pas de fatalité et que l’avenir sera avant tout ce que nous en ferons.
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Affiche du document The Self-Coaching Sales Framework

The Self-Coaching Sales Framework

Tom Cairns

1h33min45

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125 pages. Temps de lecture estimé 1h34min.
To survive and thrive in the business of sales today you need to know how to deliver predictable, repeatable, consistent sales results in our unpredictable, interactive, connected AI automated world. Knowing what to do and why you are doing it is important but knowing how to apply that knowledge is critical.This book describes and demonstrates how to improve the hard sales skills such as business planning, prospecting, insight and progression and combine with the soft skills such as critical thinking, problem-solving, creativity, originality, and strategizing.Building on decades of sales executive management know-how, coaching practice, and research, the author details how to apply an easy to use, practical methodology that will differentiate you from the crowd. Applied to real-world examples and case studies, the framework equips anyone in sales, management, or sales support with practical and proven unique sales tools and powerful hands-on sales techniques.Digital links within the book allow downloading of techniques and tools to practice on sales opportunities. This book transforms hard working, must do better, nearly on target salespeople into smart working, high achieving, always on target sales professionals who will survive and thrive.
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Affiche du document Successful Self-Leadership

Successful Self-Leadership

Baker Tim

1h57min00

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156 pages. Temps de lecture estimé 1h57min.
Great leaders all share a common secret: they prioritize personal development.Successful Self-Leadership: An Inside-Out Approach in Seven Steps is not your typical leadership guide. Its seven diagnostic tools for each practice make it unique, providing practical and immediately applicable resources. This book incorporates the latest research to help you unlock your potential and prepare for the journey of self-leadership, ensuring you are well-equipped to apply the knowledge in your daily life.Dr. Tim Baker shares his unique Self-Leadership Development Framework, which consists of seven personal leadership practices, including The Inner and Outer Game, which separates the good from the great leaders.At its core, the book focuses on the concept of self-awareness, first taught by Socrates and foundational to genuine leadership. It introduces seven unique practices essential for today’s leaders, equipping you with the tools to tap into your inner potential.The book emphasizes that deep self-awareness, the journey of genuinely understanding oneself, is not a one-time destination but a continuous, engaging process that leaders should commit to. This understanding is crucial to personal and leadership success, and the book will guide you in staying engaged and committed to this process.Successful Self-Leadership: An Inside-Out Approach in Seven Steps promisesgreater self-awarenessmore confidencesuperior focus anddynamic interpersonal skills.Begin your path to greatness today—because the best investment you can make is in yourself. Your journey starts now!
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Affiche du document Financial Services Sales Handbook

Financial Services Sales Handbook

Clifton Warren

1h27min45

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117 pages. Temps de lecture estimé 1h28min.
The Financial Services Sales Handbook, Second Edition: A Professional's Guide to Becoming a Top Producer is an essential roadmap for financial professionals. This second edition highlights the evolving landscape of financial services sales, including the rise of digital communication, virtual networking, and the importance of a client-centric approach in today's competitive market.Designed for both seasoned professionals and newcomers this handbook provides actionable strategies to master the art of selling financial services sales.Key features include:Build and maintain a robust sales pipeline while fostering long-term client relationships.Position yourself as a trusted advisor with tailored value propositions and effective cross-selling strategies.Align your sales tactics with client needs to drive organic growth and build loyalty.Packed with insights and tools, this handbook equips you to excel in a competitive environment.
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Affiche du document Creating Value Through Project-Based Supply Chain Decisions

Creating Value Through Project-Based Supply Chain Decisions

Denise Denise

1h30min00

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120 pages. Temps de lecture estimé 1h30min.
Good project decisions result in successful careers and profitable companies. Bad decisions can be costly and cause operational downtime, may hurt employee morale, and impact customers and suppliers. Making a good decision has become very difficult because of increasing operating complexity and less marketplace predictability. Because of this: employers rate critical thinking and decision making as a top essential skill.Business problems are complex – so why do we continue to use a standard one-dimensional approach to solve complex, risky, and unpredictable problems?This book takes a novel but practical, multi-dimensional approach to making value-creating project decisions–decisions which use less resources to produce maximum value, including:Link company strategy and goals to project concepts,How to assess which projects produce value,Risk,Make or buy project criteria,Service based project decisions.This book is intended for project managers, supply chain professionals, and operationally focused roles for individuals having responsibility for successfully delivering projects and want to take charge of their career.
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Affiche du document The Leadership Edge

The Leadership Edge

Michael B. Ross

1h29min15

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119 pages. Temps de lecture estimé 1h29min.
Businesses rise, fall, or stall based on their level of leadership. Businesses that invest the time, energy, and resources to develop leaders enjoy a competitive edge—and by developing leaders who can develop other leaders, unleash the power of rapid and sustainable growth. By developing people with the skills to put team members and customers in the best position to succeed, they ensure their own success.The Leadership Edge gives business leaders and leadership coaches, consultants, and trainers a framework for developing strong business leaders who can learn to develop other strong business leaders. It serves as a guide, offering insights, strategies, and practical tools to empower individuals and organizations to gain their own leadership edge.Whether you are a seasoned executive, a middle manager, an emerging leader, or a leadership consultant, the principles and practices explored in The Leadership Edge provide the knowledge and resources to unleash your leadership potential and make a meaningful impact on your organization.
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Affiche du document Confronting the Bull Shark

Confronting the Bull Shark

Edward Barr

1h13min30

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98 pages. Temps de lecture estimé 1h13min.
Every organization will experience a crisis. Some will be mild; others will be severe. All will experience the unexpected. Few will experience the TOTALLY UNEXPECTED NEGATIVE EVENTS–the BULL SHARK events. These events can only be dreamed of – in a nightmare. They arise out of some deep part of an organization that believes it has things under control, much as Bull Sharks arise out of completely unexpected freshwater river to thrash and kill its prey.Too many organizations never plan for any kind of crisis. They don’t identify their vulnerabilities, typically obvious ones. A Bull Shark event is different, it’s insidious. It lies deep beneath the surface, defying imagination and totally unexpected, causing chaos and havoc, threatening the life of the organization that it attacks.However, even a Bull Shark event can be imagined. But it takes a commitment to freeing people’s imaginations and then planning for these totally unlikely events. This handbook offers the insights that will help organizations go beyond the obvious to the events that make no sense when they happen and disrupt organizations to the core, the Bull Shark events. It does this with examples of Bull Shark events, techniques to unearth your potential Bull Sharks, and techniques to deal with them when they arise. Read this book so you will know how to handle even the worst crises.
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Affiche du document Transformative Strategic Thinking

Transformative Strategic Thinking

Eva Panetti

1h21min45

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109 pages. Temps de lecture estimé 1h22min.
In an era marked by rapid innovation and disruptive technologies like AI, unforeseen global challenges like the recent pandemic, and pressing sustainability challenges, businesses' survival and success hinge on their ability to transform continuously.The success stories of industry giants like Amazon, Uber, and Airbnb reveal a crucial insight: Thriving in today's market isn't just about innovative products or cutting-edge technology—it's about pioneering business models.This book introduces the Transformative Strategic Thinking (TST) toolkit, a creative thinking methodology designed for businesses eager to embrace change and explore new business model scenarios. The TST toolkit combines analytical tools for evaluating current business models with five transformational practices for experimenting with new ones.Concluding with real-life success stories of three entrepreneurs who navigated disruptive innovations and black swan events through the TST approach, this book provides a hands-on perspective on transforming business models. Different from traditional strategy literature, this book doesn't offer off-the-shelf formulas but empowers you to think creatively. With step-by-step guidance, visual collaboration tools, real-world case examples, exercises, and design tips, you will learn to dissect your current business model, identify areas for improvement, and foster a creative approach to developing new models.Targeted at forward-thinking managers, daring entrepreneurs, aspiring business leaders, and ambitious startup founders, the TST toolkit equips them to challenge conventional business models and design innovative ones. It is equally valuable for students and enthusiasts of business design, design thinking, and entrepreneurship.
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Affiche du document Strategic Sustainable Supply Chain Management

Strategic Sustainable Supply Chain Management

Robert P. Sroufe

1h33min45

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125 pages. Temps de lecture estimé 1h34min.
This 3rd edition book provides a multi-perspective approach to strategic sustainability and value chains to allow understanding from various disciplines and professional backgrounds.Some of the key features of this second volume include a how-to guide on implementation for strategic sustainable supply chain management (S3CM):Short vignettes of important trends along with relevant management issues;Evidence-based management examples from leading multinational companies, as well as small and medium enterprises spanning supply chains;Reference to appropriate tools, emerging technology, and practices;Chapter action items for the reader to take a deeper look at integration opportunities involving sustainability and supply chain management;An action-learning approach to applying concepts and tools so readers from any functional perspective can implement and manage sustainability projects;And guidelines on how to move forward with your supply chain sustainability initiative.
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Affiche du document Scaling Generative AI

Scaling Generative AI

Amit Prabhu

2h06min00

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168 pages. Temps de lecture estimé 2h06min.
This book contains the operational readiness framework, providing step-by-step guidance to enterprises to prepare themselves for the scaled adoption of generative AI. Different enterprises have reacted differently to the generative AI hype. The real value of generative AI lies in the scaled adoption. Only 10 percent of the enterprises have been able to scale. A staggering 90 percent of them are lagging. This has caused a “huge gap” between the scaling and lagging firms. Closing this huge gap is a daunting task.To bridge this gap, enterprises must be operationally ready in the following four areas:CustomerTechnologyDataPeopleThis book contains the operational readiness framework, providing step-by-step guidance to enterprises to prepare themselves for the scaled adoption of generative AI.Although the framework is primarily for the executives, leaders, managers, consultants, strategists, and transformation drivers at the lagging firms, the scaling firms can use it to assess their current operational readiness levels and mitigate the prevailing gaps. It can also provide useful insights to the entrepreneurs in the generative AI value chain to develop unique solutions. Additionally, it can help technology and management students to align themselves better to embrace new challenges of the corporate world they will soon enter.The success of this book lies in how effectively the readers apply the framework at their workplace. This book is not just about information…it’s all about transformation!
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Affiche du document The eMBA Coach Playbook

The eMBA Coach Playbook

Belinda H.Y. Chiu

1h21min00

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108 pages. Temps de lecture estimé 1h21min.
The eMBA Coach Playbook: Preparing Future-Ready Leaders is a toolkit for leaders, high-performers, and executive coaches. Create positive impact through gold-standard leadership. Skillfully navigate continuous change to unlock opportunity. Join the ranks of the future-ready, so that you can lead with a mindset of generativity and compassion.This reusable playbook covers 52 topics chosen from over twenty years of study and practical application with thousands of clients, leaders, and MBA students and graduates:Module 1. Insight and Awareness: Wayfinding to the North StarModule 2. Inquiry & Alignment: Grounding in the Face of ChangeModule 3. Integration & Action: Communicating Strategic TransformationUse this as a self-guided companion to coach yourself, your clients, and your teams on how to create innovative solutions and leave your organization--and the world--better than you found it.
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Affiche du document Designing Service Processes to Unlock Value

Designing Service Processes to Unlock Value

Joy M. Field

1h29min15

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119 pages. Temps de lecture estimé 1h29min.
The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities—that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important—and sometimes surprising—impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
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Affiche du document Strategic Sustainable Supply Chain Management

Strategic Sustainable Supply Chain Management

Robert P. Sroufe

1h36min00

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128 pages. Temps de lecture estimé 1h36min.
This 3rd edition book provides a multi-perspective approach to strategic sustainability and value chains to allow understanding from various disciplines and professional backgrounds.Some of the key features of this first volume include a how-to guide on foundational information for strategic sustainable supply chain management (S3CM):Short vignettes of important trends along with relevant management issues;Evidence-based management examples from leading multinational companies, as well as small and medium enterprises spanning supply chains;Reference to appropriate tools, emerging technology, and practices;Chapter action items for the reader to take a deeper look at integration opportunities involving sustainability and supply chain management;An action-learning approach to applying concepts and tools so readers from any functional perspective can implement and manage sustainability projects;And guidelines on how to move forward with your supply chain sustainability initiative.
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Affiche du document 4-Gen Leadership

4-Gen Leadership

Sami Scarpitti

1h57min00

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156 pages. Temps de lecture estimé 1h57min.
4-Gen Leadership: Thriving in a Multi-Generational Workplace is a practical guide for those aspiring to be multi-generational leaders in today’s evolving business landscape. 4-gen leadership is the philosophy and actions leaders can take to help all generations (baby boomers, Gen X, millennials, and Gen Z) be accepted, honored, and united into one effective, harmonious team. The authors have created a resource that leaders across every industry at all levels of leadership will find useful. This book helps established and emerging leaders understand the generations in their workforce and how to bridge the new generation gaps in their organizations.Each chapter contains reflective questions to help the readers apply the book’s concepts to their work environment; a section titled Voices from the Generations, which shares insightful views from one of the many successful leaders interviewed for the project; a Real-World Connection segment, which is a scenario in which the readers see how a hypothetical problem might be solved by using a multi-gen leadership lens; and finally, an activity worksheet that points readers toward the next steps they can take to strengthen their multi-gen leadership skills and the culture.
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Affiche du document Humane Leadership

Humane Leadership

Marcel Schwantes

1h36min45

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129 pages. Temps de lecture estimé 1h37min.
What if the secret to being an outstanding leader lies in radical love?One morning, Marcel Schwantes stepped out of the shower and collapsed in agony, paralyzed from the waist down. When he called his boss to explain his situation, he was accused of insubordination.This moment marked the culmination of a two-year struggle in what should have been a season of learning and growth in an executive-level HR role with a promising future. Instead, he faced immense stress, disengagement, and a toxic work environment that nearly destroyed his career.In Humane Leadership: Lead with Radical Love, Be a Kick-Ass Boss, the author offers a revolutionary perspective, advocating for a radical shift toward love and humanity. Drawing on personal experiences, case studies, and compelling research, he reveals how leaders can transform organizations by embracing genuine care for their employees.Schwantes explains the five principles of effective leadership: patience, kindness, humility, advocacy, and trustworthiness. It offers a practical guide to leading teams with actionable love and care so people, businesses, and organizations flourish.This book is for anyone seeking to create a thriving, motivated team and become a truly kick-ass boss in today’s chaotic world.
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Affiche du document Understanding and Using AI

Understanding and Using AI

Daniel O. Livvarcin

1h39min45

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133 pages. Temps de lecture estimé 1h40min.
Embrace the future with confidence and harness the transformative power of artificial intelligence to supercharge your nonprofit's efficiency and impact.Guided by our motto "Don't be afraid, be prepared," this book demystifies AI, making it accessible and practical for everyday use in your organization. It provides straightforward strategies and real-world examples to show how AI can streamline operations, enhance your mission’s impact, and revolutionize problem-solving.This guide is your key to navigating the evolving landscape of nonprofit management, arming you with the tools and knowledge needed to thrive in an era of innovation. Prepare to lead your organization toward a successful, impactful future.
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Affiche du document Leading Together

Leading Together

Rocky Bandzeladze

48min00

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64 pages. Temps de lecture estimé 48min.
Leading Together: Unlocking Relational Leadership Mastery explores the shifts in workplace dynamics and leadership paradigms in a volatile, uncertain, complex, and ambiguous (VUCA) world. The book reveals how traditional hierarchical models fall short in addressing modern organizational challenges and argues for a leadership approach focused on collective efforts and deep, authentic relationships through Relational Leadership theory.Grounded in rigorous academic research and practical insights, this book is a hands-on guide for leaders seeking to build engaging, high-performing cultures. The relational leadership model, highlighted in this book, moves beyond outdated leader-follower manager-subordinate dynamics, advocating for leadership as a shared process where all stakeholders feel valued, and feel the company adds value to them rather than just expecting it from them.In a world reshaped by the COVID-19 pandemic, technological advancements, and shifting labor dynamics—where The Great Resignation, massive turnover, Quiet Hiring, worsening engagement, rising toxic cultures, and demands for psychological safety at workplace dominate discussions—the book offers insights for leaders to navigate uncertainty, foster positive, trust-based cultures, and achieve sustainable success.
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Affiche du document Supply Chain Resilience

Supply Chain Resilience

Andreas Karaoulanis

52min30

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70 pages. Temps de lecture estimé 52min.
This book navigates us through thick and thin and gives us a holistic description of what is supply chain resilience, which are the factors that affect it, and which are the most effective resilience strategies that we need to implement in our supply chains in order to survive during turbulent times. In a world where pandemics, natural disasters, climate change, and wars are only some of the disruptions that supply chains are facing, resiliency has become the alpha and the omega of supply chain management.This book navigates us through thick and thin and gives us a holistic description of what is supply chain resilience, which are the factors that affect it, and which are the most effective resilience strategies that we need to implement in our supply chains in order to survive during turbulent times.The book is divided into three distinct parts. In the first one discusses the term supply chain resilience–its importance, its components, and the most important supply chain resilience metrics. The author presents real life examples of well-known companies which were successful in enhancing the resilience of their supply chains. The second part presents all the factors that can influence the resilience of a supply chain and concludes with discussions of seventeen supply chain resilience strategies which can be used by almost any company, in any industry, in any part of the world.This holistic approach on supply chain resilience makes this book unique. At the end of each chapter, professors will find a dedicated part which will assist them in managing their in-class interaction with students. This book can be used as an academic compendium or as a guide for supply chain professionals who want to cement the resilience of their supply chains and successfully navigate through crisis.
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